
Policy & Compliance Center
Abuse, Neglect & Exploitation Reporting
Immediate reporting options and protections when abuse, neglect, financial exploitation, or a safety threat is suspected.
Effective: August 18, 2026
Urgent action
If someone is in immediate danger or needs urgent medical help, call 911. Do not use a website form for an emergency.
Report directly to Illinois DHS OIG
The Illinois Department of Human Services Office of Inspector General investigates allegations of abuse, neglect, and financial exploitation involving adults with disabilities in CILA and other covered settings.
- DHS OIG Hotline: 1-800-368-1463
- Report suspected abuse or neglect promptly; proof is not required before making a report
- Criminal conduct or an immediate threat should also be reported to local law enforcement
Tell First Zion
Also notify a First Zion supervisor or executive leader so immediate protective steps can be taken. An internal notification does not replace a required OIG or law-enforcement report and should never delay an external report.
Protected reporting
First Zion prohibits retaliation, intimidation, interference, concealment, destruction of evidence, or obstruction of an investigation. Employees must follow mandatory reporting duties and cooperate honestly with authorized investigations.
What may be reported
- Physical, sexual, or mental abuse
- Neglect or failure to provide required care and supervision
- Financial exploitation, theft, coercion, or misuse of property
- Retaliation, intimidation, concealment, or interference with reporting
- Any unexplained injury, unsafe condition, or conduct that reasonably raises concern
This public summary is for general information. It does not reduce any legal right, replace an individualized notice, or supersede applicable law, regulation, a Personal Plan, or an approved formal policy. Contact First Zion for the current controlled policy when needed.
