Policy & Compliance Center
Grievances, Complaints & Appeals
How residents, guardians, families, employees, and partners can raise concerns without retaliation and seek review of service decisions.
Effective: August 18, 2026
How to raise a concern
A concern may be shared verbally or in writing with any staff member, supervisor, program leader, or executive leader. A person may ask someone they trust to help, request communication assistance, or make an anonymous complaint where practical.
- Call First Zion Homes at (779) 610-8108
- Email info@firstzionhomes.org
- Write to 2246 Glenwood Dyer Rd, Lynwood, IL 60411-8620
- Use the website Contact form for non-urgent, non-sensitive concerns
What happens next
First Zion will route the concern to an appropriate person, review the available information, protect confidentiality as permitted by law, communicate with the person raising the issue when contact information is available, and document corrective actions when warranted.
Appeals and independent review
Individuals and guardians may present grievances and appeal adverse service decisions through the authorized CILA agency representative. Applicable Medicaid HCBS notices, appeals, fair hearings, and administrative review rights remain available. Asking for review does not waive any external complaint right.
No retaliation
No person will be threatened, punished, denied services, have services reduced, or experience adverse employment treatment for making a good-faith complaint, participating in a review, contacting an advocate, or reporting a suspected violation.
This public summary is for general information. It does not reduce any legal right, replace an individualized notice, or supersede applicable law, regulation, a Personal Plan, or an approved formal policy. Contact First Zion for the current controlled policy when needed.